Corbett Announces Consumer
Protection Agreement with Dell

Attorney General Tom Corbett today announced that Pennsylvania, along with 33 other states, have reached a $3.35 million consumer protection agreement with Texas-based Dell, Inc., ("Dell") and its subsidiary, Dell Financial Services L.L.P. ("DFS"), addressing concerns about promotional financing offers and rebates, along with warranty and repair services.

Corbett said the Attorney General's Bureau of Consumer Protection received numerous complaints from consumers who believed they were purchasing Dell products with zero-percent promotional financing, or other low-interest offers, only to discover that they were charged much higher rates because they failed to qualify for the promotional offer. Consumers also complained that they never received their promised rebates and that Dell failed to honor warranties when they had problems with their computers.

"Special financing rates and other promotional offers can have a major impact on consumers' decisions about whether or not to make a purchase, or how much they intend to spend," Corbett said. "Dell has a responsibility to clearly inform consumers about whether or not they qualify for special promotional financing offers so that there are no surprises when consumers receive their bills."

Corbett says the consumer protection agreement with Dell also requires the company to ensure that rebates are provided in a timely manner and to be more responsive to consumers when they have warranty issues with their Dell computers.

For the full story, go to the attorney general's Web site.

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