Enhanced Phone System at SFP
Officials at Bradford Regional Medical Center’s satellite health care office in Smethport are announcing the start of a new phone system designed to expedite patient requests and scheduling. Rhonda Chilson, BRMC’s Director of Practice Management, said the change at Smethport Family Practice has been implemented to aid callers in obtaining quick assistance with their most routine needs.
"We wanted to give our patients a way to call at their convenience to leave information when they need routine prescription refills, or to leave the staff a non-emergency message," she said. All callers will use the general office number at 887-5655 and then hear a series of four prompts to choose from. "The prompts explain in clear, simple terms which of your phone buttons to press if you need your prescription refilled, if you want to leave a message for a nurse, or for other calls," Mrs. Chilson said.
One of the prompts offers callers the opportunity to make an appointment or speak directly to the office receptionist. "During our regular office hours, the staff is still available to speak directly to our community," the official noted. Area medical staff can also use the prompt for patient referrals to the practice.
Smethport Family Practice, with care provided by Ferdinand Magno, M.D., and Bonnie Scanlan, CRNP, offers comprehensive family care, the management of chronic diseases, diagnostic testing and laboratory services. In addition, the satellite office of Bradford Regional is the only health care provider in McKean County affiliated with the Veteran’s Affairs (VA) Hospital in Erie, PA. Smethport Family Practice is located at 406 Franklin St.
"We wanted to give our patients a way to call at their convenience to leave information when they need routine prescription refills, or to leave the staff a non-emergency message," she said. All callers will use the general office number at 887-5655 and then hear a series of four prompts to choose from. "The prompts explain in clear, simple terms which of your phone buttons to press if you need your prescription refilled, if you want to leave a message for a nurse, or for other calls," Mrs. Chilson said.
One of the prompts offers callers the opportunity to make an appointment or speak directly to the office receptionist. "During our regular office hours, the staff is still available to speak directly to our community," the official noted. Area medical staff can also use the prompt for patient referrals to the practice.
Smethport Family Practice, with care provided by Ferdinand Magno, M.D., and Bonnie Scanlan, CRNP, offers comprehensive family care, the management of chronic diseases, diagnostic testing and laboratory services. In addition, the satellite office of Bradford Regional is the only health care provider in McKean County affiliated with the Veteran’s Affairs (VA) Hospital in Erie, PA. Smethport Family Practice is located at 406 Franklin St.
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