J.D. Power Ranks Northwest Savings Bank
'Highest in Customer Satisfaction'
Northwest Savings Bank (NASDAQ: NWBI) ranks highest in customer satisfaction in the Mid-Atlantic Region, according to the J.D. Power 2014 U.S. Retail Banking Satisfaction Study. The study, conducted quarterly from April 2013 to January 2014, analyzes the overall satisfaction customers have with their retail banking experience based on account activities, account information, facility, fees, problem resolution and product offering. Northwest received the highest satisfaction score in the Mid-Atlantic Region, which includes Pennsylvania, New York, New Jersey, Delaware, Maryland, Virginia and Washington, D.C. Northwest Savings Bank was also ranked highest from 2010-2012. “Receiving our fourth award in five years from J.D. Power for being highest ranked in our six-state region is an incredible honor,” said Steven G. Fisher, executive vice president, Banking Services of Northwest Savings Bank. “Today, customers have higher expectations of service providers. It is our goal to ...