For the second consecutive year, Northwest Savings Bank is ranked highest in customer satisfaction in the Mid-Atlantic Region according to the J.D. Power and Associates 2011 Retail Banking Customer Satisfaction Study. (SM) The study, conducted in January, analyzes overall customer satisfaction with their retail banking experience based on six factors: account activities, account information, facility, fees, problem resolution, and product offering. Northwest received the highest satisfaction score in the Mid-Atlantic Region, which includes Pennsylvania, New York, New Jersey, Delaware, Maryland, Virginia, and Washington, D.C. “Earning this award from J.D. Power and Associates for being highest ranked in our six-state region was a tremendous honor last year,” said Steven G. Fisher, Executive Vice President, Banking Services of Northwest Savings Bank. “To receive it a second time is both a humbling and exhilarating experience. It demonstrates how dedicated our employees really are to the ...